Digital Reasoning has launched a new, AI-enabled voice analytics solution for voice communications monitoring in banks. Developed with input from its industry partners and customers, the firm claims it delivers market-leading transcription accuracy of financial domain audio data and seamless workflows that enable efficient scaling of audio monitoring coverage. Allied with the firm’s conduct surveillance […]
Tag: Digital Reasoning
Digital Reasoning has announced the availability of a managed hosted version of its conduct surveillance solution on Google Cloud Platform and Amazon Web Services. Developed with Digital Reasoning’s banking partners, the firm says the solution brings its text and audio communications analytics to the world’s leading secure cloud infrastructures. It adds that compliance and front-office […]
Galen Stops looks at how chat room activity is being monitored and controlled following recent collusion scandals.
“I’ve talked to hundreds of firms across the world and I haven’t yet met any that haven’t put requirements around information control, policy and security at the top of their agenda, it’s the first thing that comes to their minds,” says David Gurle, founder and CEO of Symphony, a cloud-based communications service provider.
This focus around information control and security is perhaps unsurprising given the events of recent years, in which financial institutions have been forced to shell out billions of dollars in fines relating to accusations of collusion to manipulate the Libor and WMR Fix benchmarks.