IPC, a provider of communications and networking systems, and GreenKey Technologies, creator of voice software with integrated speech recognition, have signed an agreement for a collaboration between the firms.
The agreement brings to market an AI-based speech recognition system that converts real-time voice into useable data for financial market users.
The two firms have been working together since early 2017 on a voice-to-data solution that will enable IPC customers to harvest their audio streams as structured text data to enhance front, middle and back office workflows.
Examples include integrating high-quality voice streams into compliance, surveillance and business analytics systems, as well as speeding up front office workflows, such as voice populating trade tickets, capturing in-stream orders and quotes, and call transcript integrations with CRM systems, according to a statement.
The service leverages GreenKey’s background in developing language models specifically designed for complex, noisy financial conversations. The service will automatically transcribe all spoken conversations by extracting quotes and trades from spoken conversations through GreenKey’s patented natural language processing libraries. It will also summarise conversations by extracting insights, such as key terms, key phrases, speaker identities and sentiment.
“We are proud of this partnership with an innovative leader such as GreenKey. This is powerful news for the market, that comes in conjunction with our global rollout of Unigy 360, our industry game-changing solution addressing the complex and challenging communications and workflow requirements for regulated users in the global financial markets,” says Don Henderson, senior vice president product and customer success, IPC.
Unigy 360 unifies communications across an organisation, from traders, researchers, portfolio and risk managers to surveillance and compliance professionals, technologists, settlement personnel and operations staff.
GreenKey CEO Nader Shwayhat comments: “We are converting real-time voice off the turret into useable data. IPC and GreenKey are leading the industry into a new era of voice-driven workflows and analytics. We are thrilled to be working with the outstanding IPC organisation and look forward to transforming the way capital markets participants manage their voice workflows.”