In last month’s Profit & Loss Dial-In Day London, industry experts looked at how fintech firms addressed the challenges of recent events. Panelists John Ashworth, CEO of Caplin Systems; Harpal Sandhu, CEO of Integral; and Rich Kiel, SVP and head of FX solutions at Kx during Profit & Loss Dial-In Day London.

The panelists also discussed the challenges of client service in a remote world, as well as how the march of AI and machine learning have been advanced (or hindered) by recent events, as well as whether or not we are likely to see a more automated market environment generally? If so what services will be in demand?