Deutsche Deploys Symphony to Open up WhatsApp to Staff

Deutsche Bank has deployed the Symphony Connect Solution for secure chat and collaboration with its clients via WhatsApp. Following the introduction the WeChat functionality in November 2019, the bank says that clients can now securely and safely communicate with Deutsche Bank employees anywhere and any time via their preferred chat platform while meeting stringent security and compliance criteria, such as surveillance and data retention. It also frees up Deutsche staff who have previously been restricted in the platforms they can use due to regulatory requirements.

The latest development, which was co-innovated with Symphony, expands Deutsche’s diversification of its client interaction platforms, in addition to traditional methods such as email and telephone calls. It says the ongoing Covid-19 pandemic has brought into sharp focus how important it is for banks to stay in close contact with clients to provide advice and expertise during this challenging period.

“An important part of our technology strategy is to enable our people to securely meet our clients at a time and place of their choice, and bringing together Symphony and WhatsApp is a truly innovative way to do so,” says Bernd Leukert, chief technology, data and innovation officer at Deutsche Bank.

Stefan Hoops, head of the Corporate Bank at Deutsche Bank, adds, “Our existing and potential clients want to discuss their options with us. The integration of WhatsApp with Symphony means we, and other businesses in the bank, can make interactions with our clients even easier when they need us most.”

Deutsche is a founding consortium member of Symphony and has participated in a number of funding rounds since its inception helping to grow and scale the platform.

“We are committed to providing technologies that are aligned with our customer’s strategy while addressing industry-wide challenges such as security and compliance. We are proud to have developed Symphony Connect Solutions that support Deutsche Bank’s digital offering,” says David Gurlé, Symphony founder and CEO.

Colin Lambert

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