Skip to main content

Profit & Loss FAQ

Who do I contact if I have a question about my subscription?
Please email info@profit-loss.com or call us on +44 (0) 20 7628 7676
How do I change the delivery address of my subscription?
Please email info@profit-loss.com with details of current delivery address, new delivery address and the date you would like these changes to become effective.
How to order a back issue?
Please email or call us with details of the issue you would like to order.
I've forgotten my login details. What can I do?
Please go to www.profit-loss.com/password/email to reset your password
Why can't I login to read certain stories?
Only Premium subscribers have access to all stories. If you would like to upgrade your subscription, please call us on +44 (0) 20 7628 7676 or email info@profit-loss.com.
If you are a subscriber who normally has Premium access, it may be that your subscription has expired. Please contact us by phone or email to renew your subscription.
What is included in my subscription to Profit & Loss?
There are several subscription options available to you.
Please visit the subscribe page to see which package best suits your requirements.
What are the current subscription rates?
Prices vary depending on the type of subscription package taken.
Please visit the subscribe page for full details.
How can I pay for my subscription?
Please call or email us with credit card details and/or to request an invoice. The invoice will state payment options, including details of cheque and wire transfers. Please note that subscriptions delivered to subscribers located within the EU are subject to 20% VAT. Please note also that American Express payments are subject to a 4% administration charge.
What will appear on my credit card statement for my subscription?
The debit for your subscription will appear as “P&L Services Ltd”.
When will my subscription start and finish?
Your subscription will commence from receipt of payment and will expire 12 months from that date.
Will I be reminded before my subscription expires?
A reminder will be emailed to you one month prior to the expiry date of your subscription.
Will my credit card information be stored by Profit & Loss?
We do not store your full credit card information - the last 4 digits may be retained temporarily as a reference only.
How do I cancel my subscription?
Please call us on +44 (0) 20 7628 7676. A small administration charge may be levied. We will only offer a refund if there are at least 6 months remaining on your subscription. However, you may transfer a subscription to anyone else at any time without penalty.
How do I subscribe to the weekly Squawkbox Headlines service?
Please email info@profit-loss.com.
How do I unsubscribe from the Squawkbox Headlines service?
Please follow the instructions contained within every Squawkbox Headlines email to successfully unsubscribe yourself from this service.
Why have I stopped receiving Squawkbox headlines?
Some emails are blocked by company firewalls and spam filters, please check with your IT department. If that is not the case, please contact us at info@profit-loss.com from the email address you wish it to be sent to and we will confirm that we have the right email address for you on our distribution list.
Who should I contact if I have a question about editorial?
Please contact our editorial team at editorial@profit-loss.com.
Who can I speak to about obtaining or using an article featured in Profit & Loss?
Please contact Michelle Hemstedt at michelle@profit-loss.com or call her on +44 (0)20 7382 0332.
How do I become an exhibitor or a sponsor of a Forex Network event?
Please contact Cindy Jiang at cloveday@profit-loss.com or call her on +44 (0) 20 7382 0335.
How do I register to attend a Forex Network event?
You can register online or by emailing sbarton@profit-loss.com.
Who do I speak to if I have an advertising enquiry?
Please contact Michelle Hemstedt at michelle@profit-loss.com or call her on +44 (0)20 7382 0332

For further information about Profit & Loss, Squawkbox and Forex Events, please contact us using the details below.

P&L Services Ltd
Suite 46-48,
65 London Wall

EC2M 5TU
London, UK

Tel:+44 (0) 20 7628 7676,
Fax:+44 (0) 20 7628 7627,
E-mail: info@profit-loss.com

P&L Services - USA Office:
Tel:(646) 290 5255
Registered in England and Wales.
Company Registration Number: 3717410